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Anita Bowtell (AdvDipBus Marketing) President (International Partnerships and Strategy) Holding a Diploma in Business Marketing, Anita is an experienced business development professional (12 years), with functional specialisation is in marketing, strategy, operations and customer management. View profile - Anita Bowtell (AdvDipBus Marketing)
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Steve Pels Treasurer As Director of Contact Centre Action, an organisation Steve founded in 2003, he specialises in optimising operational and management aspects of customer / contact centres. View profile - Steve Pels
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Lesley Lindsay (Dip. B.M) Vice President Lesley has over a decade in Customer Contact Management experience, managing Contact Centre’s in New Zealand, Northern Ireland, Republic of Ireland, United Kingdom (UK) and Australia. View profile - Lesley Lindsay (Dip. B.M)
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Duncan Wallace Director Business Development Duncan's work in the Telco sector has extended globally working with Vodacom and MTN in South Africa, Bharti Airtel in India and AAPT and Crazy John’s in Australia. Before the calling to return to Australia grew louder Duncan was appointed EVP EMEA in 2007 for The Resource Group based in London working in mergers, acquisitions and operations. View profile - Duncan Wallace
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Anne-Marie Cupples Director Education With 7 years on the job in the Learning and Development, Instructional Design and Human Resource space of the Contact Centre Industry, Anne-Marie’s experience is enhanced with more than 20 years working as a Contact Centre Management specialist. View profile - Anne-Marie Cupples
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Brendon Walker NSW State Manager Brendon has lead large implementation projects for NSW Health, Ambulance Service of NSW, Energy Australia and Catholic Healthcare. A self confessed Social Media Addict and creative thinker, Brendon excercises a dynamic approach to the implementation of Social Media applications and is a firm believer that without Social Media businesses of today risk becoming obsolete! View profile - Brendon Walker
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| Marianne Walker Director Strategy and Sales Marianne Walker has worked in the contact centre industry in Australia and internationally for over 18 years in a variety of roles and has experience in multiple industries including Energy, Financial Services (Superannuation, Banking and Investments) Insurance, Health, Automotive, FMCG and Telecommunications. View profile - Marianne Walker
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Michelle Marlan Secretary Michelle’s career has centred on Customer service and satisfaction, originating in Hospitality and making the leap into Telecommunications in 2002. Her current role as Account Manager at CallTime Solutions, has given her exposure to many facets of the dynamic Contact Centre industry, in both Australia and New Zealand. Michelle joined CCMA as both a Corporate and General Committee Member in July 2010. View profile - Michelle Marlan
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Kirsty McCarthy (MBA) USA Liaison Kirsty McCarthy has over 20 years full time experience in the Customer Contact Industry, and has been a member of the CCMA for 6 years and on the committee for 3 years. View profile - Kirsty McCarthy (MBA)
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Deborah Rulach Education Advisor Deborah Rulach has Certificate IV in Small Business, has worked in recruitment, training and employment services for eight years and brings extensive knowledge and contacts to the committee. View profile - Deborah Rulach
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Kath Murphy General Committee Kath is Principal Consultant with Scotwork Negotiating Skills, a global organisation focused on coaching and consulting in negotiation. She has a strong background in sales, gained predominantly in Information Technology and Telecommunications. View profile - Kath Murphy
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Nicola Culham Membership Administrator Nicola holds a tertiary qualification with 14+ years experience in the graphic arts, print and advertising industry. Before embarking on a career in Marketing and Customer Service at NHP Electrical Engineering Products Nicola was part of the Quality Standards Team within CitySearch Directories. View profile - Nicola Culham
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Saul Berman Communications Manager With 23 years in Customer Service, 16 years of which was in Call Centre’s, and 14 years in Management, Saul has led a variety of teams through a variety of change management processes. View profile - Saul Berman
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| Sherry Hayward Education Advisor Sherry has 15 years experience in the Vocational Education and Training (VET) industry particularly in the Business, Customer Contact, Transport, Warehouse and Retail industries and has managed a Private RTO for 8 years specialising in traineeship training and AQTF Compliance management. View profile - Sherry Hayward
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Tracee Rawson CCMA Contact Centre Liaison Tracee has over 17 years experience in Marketing, Quality and Customer Service. Three years being the Administrative Manager of a large regional Hotel/Motel Function Centre with 250 seater bistro & 16 room Motel. View profile - Tracee Rawson
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| Michael Clark NSW Committee Michael has worked in customer service leadership roles for over 15 years within the private and public sector. In that time he has held a variety of leadership roles including within back-office and customer contact environments and has significant industry experience flowing from a number of set-up, change and transformational projects within private and public sector contact centres. View profile - Michael Clark
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Gay Reed-Barrance Director WA Presently based in Perth for four years in a business to business key account management role Gay has a diploma in Human Resources which proved very helpful in the contact centre industry leading award winning teams of 100+ in the insurance, government and direct selling industries. View profile - Gay Reed-Barrance
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Brett Dean Director QLD Brett has provided contact centre consulting, solution development and procurement advice to clients in health, government and private organisations for the past ten years. View profile - Brett Dean
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Anthony Clark General Committee An active board member of the Customer Contact Management Association Queensland, Anthony is a well respected, award winning Contact Centre Manager with over 15 years experience in the industry. Anthony is regularly called upon to provide advice on strategic policy and programs that focus on business process improvement and implementation, cultural re-structuring and growth, customer retention and system development. View profile - Anthony Clark
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Bill Dimeski General Committee Queensland View profile - Bill Dimeski
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Committee Meetings are generally held on the 3rd Wednesday of the month.
If you are interested in attending or require further details please e-mail secretary@ccma.asn.au
2012 Meeting Schedule:
18 January 2012
15 February 2012
21 March 2012
18 April 2012
16 May 2012
13 June 2012
AGM 25 July 2012
TBC Aug 2012
TBC Sept 2012
TBC Oct 2012
TBC Nov 2012
TBC Dec 2012
2011 Meeting Schedule:
19 January 2011
16 February 2011
23 March 2011
13 April 2011
18 May 2011
15 June 2011
AGM 27 July 2011
17 Aug 2011
21 Sept 2011
19 Oct 2011
16 Nov 2011
14 Dec 2011
Note: Dates subject to change
