Reaching for the Cloud for the Ultimate Customer Experience

18-Oct-2011

In a world where customers are extremely aware of their own value, giving excellent service is no longer a nice-to-have ¡ª it's an essential. You need to offer customers a quick, efficient and right-first-time approach to keep them happy and loyal.

Helping you make your customers happier

We understand how important providing excellent service to your customers is to you.

As a global telecommunications company, BT offers many ways of helping you build closer and lasting relationships with your customers. In this email we're focusing on how our voice services can help you give customers a consistently excellent service experience ¡ª friendly, helpful and responsive ¡ª the right response, first time and every time.

Helping you make your customers happier:

Special offer:Free use of BT Cloud Contact agent for up to 3 months when you subscribe Inbound Contact & Cloud Contact. Please ask for details.

Seeing is believing at a BT Showcase

We have Showcases across the region where you can get hands-on experience of our latest ways of managing customer interaction.

Real-time demonstrations and specialist advisors give you the opportunity to explore what's out there, to find the best way to use IT to further improve your service and reduce your costs.

We would welcome the opportunity to meet you at the Showcase most convenient for you to talk more about how BT can help you make your customers happier.

BT operates globally, but delivers locally

BT has a long heritage of helping businesses manage interaction with their customers, finding cost-effective ways to use BT's global network to make sure your customers get the service they expect and deserve ¡ª every time.
BT's ongoing investment in Asia Pacific further strengthens the support we can give you.
Our latest developments:

	New cloud-based IVR platforms launched in Singapore and Hong Kong
	New voice nodes in India and Thailand,sited in Chennai and Bangkok

We hope to see you at one of our Showcases soon where we can share more of our expertise and find out how we can best support you. If you have any queries, your account manager is standing by, ready to help.

This email contains BT information, which may be privileged or confidential. It's meant only for the individual(s) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this email in error, please let me know immediately on the email address above. Thank you.

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