COPC Inc. partners with CCMA to deliver High Performance Management Techniques Training in Australia
14 December 2011 Sydney Australia
COPC Inc., the global leader in contact centre training, consulting and certification, has today announced that it has signed an agreement with the peak contact centre industry body in Australia, the CCMA, to deliver High Performance Management Techniques training.
COPC Inc. and the CCMA will offer the three-day training course publicly around Australia during 2012, with the initial session being held at the Stamford Plaza Hotel in Melbourne from the 21st to the 23rd of February.
Commenting on the signing of the partnership agreement, Anita Bowtell, the President of the CCMA, stated, “We are delighted to be able to bring this training to Australia for the benefit of our members. COPC Inc. is a respected global organisation and we believe their experience and knowledge of best practices will help drive improvements in the Australian contact centre industry.”
Ian Aitchison, the CEO of COPC Asia Pacific Inc. said, “The CCMA is relied upon by hundreds of contact centre managers in Australia for information, benchmarking and industry guidance. It is only natural that we would work with them to help drive further improvements through our joint training program.”
“The High Performance Management Techniques training has been delivered to thousands of managers, support staff and team leaders globally since 1996 and brings together practical best-practices from more than 1,300 on-site assessments along with cutting-edge theory of contact centre management”.
About COPC Inc.
Customer Operations Performance Center Inc. (COPC Inc.) is the world's leading authority on service-chain operations management, including performance improvement for buyers and providers of customer service, customer contact center and business process outsourcing operations. Since 1996, COPC Inc. has helped more than 1,300 organizations in 60 countries improve customer service by using the COPC® Family of Standards, the industry's first and most comprehensive set of performance management operating models for customer service operations. Today, it remains the only performance-driven and industry-governed global best practices model that simultaneously increases both customer satisfaction and profitability. For further information, please visit www.copc.com.
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