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COPC Asia Pacific Inc. is hosting the Australian Contact Centre Experience, on Wednesday, February 8th, 2012, at the Vibe Hotel, North Sydney.
Please join us for a half-day opportunity that will bring together some of the keenest minds in the contact centre industry to share experiences and best practices. This event is the first of its kind to provide peer-to-peer networking and knowledge sharing with no sponsors and no vendor presentations.
Focused on the needs of senior-level management in contact centres, this seminar will provide attendees with:
- Honest opinions about best practices to drive performance
- Case studies from some of the best contact centres in Australia
- An exclusive attendee list - this event is focused on executive and senior management
- No vendor presentation - no one here is trying to sell to you
- An opportunity to improve your management skills
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Wednesday, February 8th 2012, from 08:30 to 13:45
Vibe Hotel North Sydney, 88 Alfred Street, Milsons Point, Sydney NSW 2061
Price = $99 + GST (COPC Inc. clients receive 10% discount).
Fee includes morning tea.
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Confirmed speakers include:
- Ian Aitchison
Chief Executive Officer
COPC Asia Pacific Inc.
- Heath Lee
Chief Executive Officer
OCIS
- Mike Bowman
Director of Consumer Operations
Telstra
- Shayne Jackson
Vice-President
Sitel
- Wendy Bonnici
Director
Aegis Aspire
- Martin Conboy
President
ABPOA
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Learn from practical examples and listen to real-life case studies from
Australia's customer contact centre experts.
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___________________________________________________________________
Time The Australian Contact Centre Experience Conference
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08:30 Registration
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09:00 Welcome Address and Keynote Speech
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09:30 Managing Quality - Does QA Work?
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10:00 What KPIs Do I Need To Track?
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10:30 Developing Management Capability
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11:00 Morning Tea and Networking Opportunity
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11:30 Does Customer Satisfaction Matter?
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12:00 People versus Process
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12:30 Panel Discussion - "The Future of Contact Centres in Australia"
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13:00 Expanding Into Asia - A Contact Centre Story
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13:30 Wrap Up
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13:45 End
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______________________________________________________________________________________
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To register please contact:
Frances Lambert
COPC Asia Pacific Inc.
Sales & Marketing
Telephone | 02 9959 2411 or 0401 174 049
Email | flambert@copc.com
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Limited seats are still available for this
exciting event, so please register
now to guarantee attendance.
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