Membership

Membership Packages

The Customer Contact Management Association (CCMA) of Australia provides a forum where contact centre industry professionals can interact with their peers locally, nationally and as part of an international network of like-minded industry associations.

The CCMA continually strives to provide a professional, responsive voice in this challenging industry and actively promotes the recognition of the contact centre industry.

Members can renew by logging-in to the Members' Area

CONGRATULATIONS TO SMART SERVICE QUEENSLAND
Winners of the Membership Draw and Wii Bundle

Membership Packages	Cost	Memberships	Business Size
All prices include GST			Apply
Collegiate Member *	$88	1	Individual
Full Member	$240	1	Individual
Small Business Corporate Member	$660	Up to 3	Up to 50 employees
Corporate Member	$1100	Up to 5	51+ employees

These benefits currently include:

Free advertising through a hyperlink to members' web sites for Corporate and Small Business Memberships
Conference Pass Discounts to CCMA Endorsed Events globally
Contact Centre Media updates and information emailed direct from across the APAC and beyond to your email
Access and participation with the Australian Customer Contact Association Peak Body
Updates and access / participation in the Contact Center World Awards
Updates and access to the Strategic Path Magazine
Provision of an open forum to meet and discuss issues specific to Customer Contact
Opportunities to meet Contact Centre suppliers of products, services and expertise to the industry
Access to an international network of Call & Contact Centre associations with whom the CCMA is affiliated
Member discounts for CCMA functions and events
Exclusive bookings for CCMA free site tours
Member discounts on industry surveys and reports from prominent national and international organisations
Member discounts on leading industry conferences and workshops
Member discounts to Contact Centre World Awards program
Member discounts to APAC Government Contact Centre Awards
Eligibility to vote in CCMA Special and Annual General Meetings
Opportunity to participate as a member of the CCMA committee

Membership requirements

* Collegiate Member - CCMA Committee approval required.
Collegiate Membership applies to an individual
who is currently employed in a Call/Contact Centre as an Agent/Consultant or in a Team Leader role.
Please email membership@ccma.asn.au to apply.

Full Member
A Full Member is an individual who is either
currently employed in a call centre role or who
is affiliated by profession or product to the
Contact Centre industry.

Small Business Corporate Member
A Small Business Corporate Member shall be
deemed up to 3 staff members of a small
business (up to 50 employees) to become
members. The business must either be a
Contact Centre or affiliated by profession
or product to the Contact Centre industry.

Corporate Member
A Corporate Member shall be deemed up to
5 staff members from the same company to
become members. The company must either
be a Contact Centre or affiliated by profession
or product to the Contact Centre industry.