AWARD SUBMISSIONS CLOSED! See CCMA News for Announcement of 2011 FINALISTS!
GCC / CCMA Excellence Awards are now accepting submissions and nominations.
The awards will once again recognising the achievements of the contact centres and individuals at the cutting edge of the industry. Everyone is encouraged to apply regardless of level of government, number of employees or function.
This year we are pleased to announce two new categories, the
Best Outsourced Contact Centre and the
GCC/CCMA Centre of Excellence Award.
The Best Outsourced Contact Centre award has been created in order to recognize the increasing shift towards role of outsourcing and shared services in improving government customer service.
The GCC / CCMA Centre of Excellence award will be awarded to the submission which is deemed by the judges to demonstrate outstanding performance in both thought leadership and innovation.
The Categories for the GCC/CCMA Excellence Awards 2011:
Click here for more information on the awards process and entry requirements for the 2011 Awards.
For the contact centre with the most innovative recruitment, training, staff engagement and continuous improvement strategies which can be shown to have had an impact on customer satisfaction.
For a particularly innovative project that has delivered technology or process improvements which have had a positive impact on either the organisation or the customer.
For the Government Contact Centre with 30 full time employees or less which is leading the way in regards to customer relationship management, process improvement strategies and customer feedback strategies.
For the Government Contact Centre with 30 full time employees or more which is the industry leader in regards to customer relationship management, process improvement strategies and customer feedback strategies.
This award will be given to the outsourced contact centre which is able to demonstrate excellence in fostering a relationship with their partner organisation, customer relationship management, process improvement strategies, customer feedback and organisational culture.
- The GCC / CCMA Centre of Excellence – NEW!
Is an overall award, which will be awarded to the submission which is deemed by the judges to demonstrate outstanding performance in both thought leadership and innovation.
The GCC / CCMA Awards, unlike other Contact Centre Awards, are
FREE TO ENTER and are
judged by the industry for the industry!
Why you should enter:
This is an outstanding opportunity for leading contact centres to achieve industry and government recognition for excellence in the field of customer service. Being involved in the awards will give you the chance to:
- Raise the profile of your department or council
- Motivate your staff
- Acknowledge and reward your high performers
- Market your commitment to continuous service improvement to your customers
- Benchmark your customer service against best practice
- Get a detailed independent assessment of your current performance
Deadlines:
Award Submission Deadline: Friday 8th of July 2011
Please note – submissions received after this date will not be considered for the awards
- Finalists Announced: Friday 15th of July 2011
- Awards Nights - Winners and Honorary Mentions Announced: Tuesday 30th August 2011
To submit for an award or for any further details, please email ross.clayton@iqpc.com.au
The GCC / CCMA 2010 Award Winners
Most Innovative People Strategy in a Government Contact Centre
Winner: Medibank Health Solutions
Honourable Mention: AusIndustry In partnership with Datacom
Most Innovative Project in a Government Contact Centre
Winner: Australian Taxation Office
Honorable Mention: Inland Revenue Department, New Zealand
Best Government Contact Centre Operation (30 FTEs or Less)
Winner: Department of Housing,
Western Australia
Honorable Mention: Glen Eira City Council
Most Improved Service in a Government Contact Centre
Winner: Fairfield City Council
Honorable Mention: Bankstown City Council
