The CCMA continually strives to provide a professional, responsive voice in this challenging industry and actively promotes the recognition of the contact centre industry and offers many benefits to contact centre industry professionals.
We strive for professional customer / contact excellence and value our member base to ensure their collective achievements, innovations, and work in the industry is shared and continual improvement gained through the events, and knowledge sharing carried out through a number of relevant and effective mediums.
Professional DevelopmentCCMA members come from a diverse mix of management roles and industries, and the CCMA organises a wide range of events, such as luncheons, breakfast forums, site tours, social functions to accommodate different needs and interests. NetworkingThe association also endorses conferences, awards, seminars and business papers within the contact centre industry. |
Annual Committee of Management elections provide members with an opportunity to become involved in the running of the association on a voluntary basis, providing the driving force behind its continued success.
