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The Customer Contact Management Association

The CCMA provides a forum where customer contact centre industry organisations and individual professionals across all sectors can interact having a common goal of customer contact centre service excellence, industry improvement and professional development.

Join a community, network, enhance industry outcomes, learn, contribute and connect...

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Welcome to the CCMA

"On behalf of our members and committee, I encourage you to join our association and take part in your contact centre industry!"

Anita Bowtell, President

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APCCAL

APCCAL aims to actively share best practices, knowledge and experience across the region as well as network with peer groups in Europe and the Americas. This will drive growth and opportunity for over one million contact centre agents, their managers and the broader community through better customer interactions. APCCAL’s members include recognised industry associations from China, Taiwan, Hong Kong, Australia, Singapore, Indonesia, Korea, Philippines, Malaysia and Thailand.

APCCAL Media Release APCCAL Media Release (187 KB)

View the upcoming APCCAL event

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