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The Customer Contact Management Association

Melbourne Networking Forum, Friday 28 March 2014

Kick start 2014 with CCMA Panel Members in our Industry Discussion

'Contact Centre Industry Trends 2014'  

Joseph Seychell, General Manager Collections, nab

Gavin Lewis, GM Customer Service, Energy Australia

Michael Clark, Executive Director, Fair Work Infoline, Dispute Resolution and Compliance Group, Fair Work Ombudsman

Jimmy O'Connell, Director Operational Strategy, Foxtel


 The CCMA provides a forum where customer contact centre industry organisations and individual professionals across all sectors can interact having a common goal of customer contact centre service excellence, industry improvement and professional development.
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APCCAL aims to actively share best practices, knowledge and experience across the region as well as network with peer groups in Europe and the Americas. This will drive growth and opportunity for over one million contact centre agents, their managers and the broader community through better customer interactions. APCCAL’s members include recognised industry associations from China, Taiwan, Hong Kong, Australia, Singapore, Indonesia, Korea, Philippines, Malaysia and Thailand.

APCCAL Media Release APCCAL Media Release (187 KB)